How do you know that you are doing discovery well? If you want to improve your discovery process, what outcomes help you track your progress? I get asked these questions often. I like that teams are trying to take an outcome-focused mindset to their discovery practice. The good news is setting discovery outcomes is no […]
Goals, Processes, & Habits: A Recipe for Success
It’s December which means it’s time to reflect on the year and look forward to the coming year. Last week, I wrote about my annual retrospective and how I choose priorities for the coming year. Today, I’ll explain how I translate those priorities into goals, design processes to reach those goals, and develop habits to […]
How to Estimate the Expected Impact of a Product Change
Your design team is excited about a new signup process. They are convinced it will increase registrations. Your sales team keeps asking for the same feature over and over again. They think it’s responsible for lost sales since your biggest competitor features it prominently. Your product manager wants to increase the rate at which you […]
The Ethics of the Data We Collect
Do you remember the uproar about cookies in the late 90s? I don’t mean the sugar-filled kind. I’m talking about web cookies – the bite-sized bits of information that your browser stores locally so that when you return to a website it already knows who you are. If you worked in tech at the time, you […]
