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Teresa Torres

Bend, Oregon

Teresa is an internationally acclaimed author, speaker, and coach. She teaches a structured and sustainable approach to continuous discovery. She has taught over 16,000 people product discovery skills and is the author of Continuous Discovery Habits.

Just Now Possible with Teresa Torres cover with episode title: Building an AI HelpDesk at Xelix.

Turning Vendor Chaos into Answers: How Xelix Built an AI Helpdesk

Listen to this episode on: Spotify | Apple Podcasts Accounts payable inboxes can see 1,000+ vendor emails a day. Xelix’s new Helpdesk turns that chaos into structured tickets, enriched with ERP data, and pre-drafted replies—complete with confidence scores. In this episode, Claire Smid (AI Engineer), Emilija Gransaull (Back-End

How to Use Claude Code Safely: A Non-Technical Guide to Managing Risk

How to Use Claude Code Safely: A Non-Technical Guide to Managing Risk

Audio Version ($) I love that Claude Code allows me to build out my own personal operating system. I now have personal workflows for managing my to-do list, keeping up on academic research related to my work, hosting two podcasts, writing long-form weekly articles, designing courses, and much more. I used

Global Invoicing - All Things Product Podcast with Teresa Torres & Petra Wille

Global Invoicing - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts Ever launch a new product feature that seemed solid—until a small, overlooked detail broke everything? In this episode, Teresa Torres and Petra Wille share their real-world experiences wrangling global invoicing and taxes while running small, international businesses. What starts as a

When AI Becomes Your SRE: How Incident.io Is Automating Incident Response

When AI Becomes Your SRE: How Incident.io Is Automating Incident Response

Listen to this episode on: Spotify | Apple Podcasts When your site goes down, every second counts. For years, Incident.io has helped engineering teams coordinate through chaos—getting the right people in the room, keeping stakeholders informed, and restoring order fast. Now, they’re building something new: an AI SRE

Stop Repeating Yourself: Give Claude Code a Memory

Stop Repeating Yourself: Give Claude Code a Memory

Audio Version ($) "Can you critique the landing page for my new Story-Based Customer Interviews course?" I used to waste hours trying to get ChatGPT or Claude to adequately critique my work. I'd get frustrated by the generic feedback, the poor writing, and the suggestions that just

AI At Home And Work - All Things Product Podcast with Teresa Torres & Petra Wille

AI At Home And Work - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts In this episode of All Things Product, Petra Wille and Teresa Torres explore how experimenting with AI in our personal lives can help us become more confident, capable, and thoughtful product builders at work. Teresa shares stories from her “AI at Home”

Building Trainline’s AI Travel Assistant: How a 25-Year-Old Company Went Agentic

Building Trainline’s AI Travel Assistant: How a 25-Year-Old Company Went Agentic

Listen to this episode on: Spotify | Apple Podcasts Trainline—the world’s leading rail and coach platform—helps millions of travelers get from point A to point B. Now, they’re using AI to make every step of the journey smoother. In this episode, Teresa Torres talks with David Eason