Teresa Torres

How Does ChatGPT Work? A Guide for the Rest of Us

Audio Version ($) Everybody is buzzing about generative AI and there's a lot of jargon that comes along with it: tokens, embeddings, attention, neural networks, transformers. Whether we are talking about ChatGPT, Claude, or Gemini, the large language models all work the same way. But understanding how they work

Product at Heart 2026 - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts In this episode, Petra Wille and Teresa Torres sit down to talk about what’s coming to Product at Heart 2026—from the speaker lineup to the workshops to the big structural shifts shaping next year’s conference. They unpack why curating

Building Tendos AI: How an Agent Swarm Turns Construction Emails into Quotes

Listen to this epsiode on: Spotify | Apple Podcasts When a construction company receives a bid request, someone has to open that email, parse the attached PDF (sometimes 1,800 pages describing an entire building), figure out which products are relevant, look up pricing, and draft a quote—all before the

Exploring What's Just Now Possible: How AI-Powered Discovery and Expert Feedback Are Driving My 2026 Roadmap

Audio Version ($) 2025 was full of many surprises. Some good ones—I launched two new podcasts, I built my first AI products, I completely changed the way I work thanks to Claude Code. And some tough ones—I'm still struggling to fully recover from a severe ankle break

Happy New Year! - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts We’re kicking off 2026 with a look behind the scenes at what’s changing in our work, what we’re experimenting with, and what we’re genuinely excited about this year. In this conversation, Petra and Teresa swap notes on everything

Building a Career Co-pilot for Disadvantaged Students: How Zero Gravity Bridges Knowing and Doing

Listen to this episode on: Spotify | Apple Podcasts How do you help disadvantaged students take action on opportunities they don't even know exist? In this episode of Just Now Possible, Teresa Torres talks with Elliot Little (Product Manager) and Dan St. Paul (Software Engineer) from Zero Gravity, a

How to Use Claude Code: A Guide to Slash Commands, Agents, Skills, and Plug-ins

Audio Version ($) I've been going deep on Claude Code. I'm finding this has been a better strategy for getting value out of AI—rather than trying every new tool on the market. By focusing on one tool, I've been able to learn how to

Let's Read Continuous Discovery Habits Together (January 2026)

Continuous Discovery Habits turns five this year! And what a run it's been. Over 135,000 people have bought the book. And thousands of teams are putting the habits into practice. But I know it's not easy. It can feel like you are the lone champion

Automating the Full Customer Support Iceberg: How Gradient Labs Built a Multi-Agent Platform

Listen to this episode on: Spotify | Apple Podcasts What happens when a customer reports a stolen credit card? The frontline answer is simple—freeze it. But underneath lies a cascade of follow-ups: dispute filings, fraud investigations, merchant communications, and proactive outreach to gather more details. Most AI support tools handle

2026 Product Conference List

We are starting to pull together our list of 2026 product conferences. This list is by no means exhaustive. If you know of product conferences that are not on the list and you think they should be, please send an email to conferences@producttalk.org. We’ll also keep updating

End of Year Reflection - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts In this episode of All Things Product, Petra Wille and Teresa Torres dig into their end-of-year reflection practices — the ones they've refined over decades of product work, personal growth, and plenty of nerdy experimentation. They compare how their processes started,

Building Mowie: How a Concierge Service Became an AI Marketing Platform

Listen to this episode on: Spotify | Apple Podcasts What if your small business could have a full marketing team—automated content calendars, customer segmentation, and channel-specific posts—without the headcount? In this episode of Just Now Possible, Teresa Torres talks with Chris O'Connor (CEO) and Jessica Valenzuela (Co-Founder)

How to Build AI Workflows with Claude Code (Even If You're Not Technical)

Audio Version ($) My writing process used to be messy. I'd start with a brain dump of everything that was swirling in my head. Then I would try to structure it into an outline. But I often lost patience with that. So I'd just start writing. Then

Role of Leadership in Transformations - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts In this conversation, Teresa Torres and Petra Wille unpack a pattern they’re seeing again and again in product transformations: teams get trained in continuous discovery, but nothing sticks because leaders haven’t changed how they work. They dig into why “train

From Prototype to Production: How Perk Built a Voice AI Agent That Makes 10,000 Calls a Week

Listen to this episode on: Spotify | Apple Podcasts What happens when you combine a real customer problem, a no-code prototype, and a team willing to listen to every single call? In this episode of Just Now Possible, Teresa Torres talks with Steven Payne (Product Manager), Gabriel Stock (Senior Engineering Manager)

How to Choose Which Tasks to Automate with AI (+50 Real Examples)

Audio Version ($) Every morning, I sit down at my computer with my cup of coffee and I type /today into Claude Code. I take my first few sips of coffee as I watch Claude retrieve new tasks from my Trello board, generate a today.md file with a list of

Customer Interview Analysis - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcast In this episode, Petra and Teresa revisit a topic they once strongly pushed back on: using AI to analyze (and maybe even synthesize) customer interviews. Six months and several experiments later, Teresa’s perspective has evolved — and the conversation opens up a

Communities of Practice - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts In this episode of All Things Product, Teresa Torres and Petra Wille explore how product people can intentionally design their own communities of practice—and why it matters for long-term learning and growth. Teresa shares her introvert-friendly approach to continuous learning: curating

Building an AI Sleep Coach: How Rest is Making CBTI Principles Accessible to DIY Sleep Hackers

Listen to this episode: Spotify | Apple Podcasts What if you could get personalized sleep coaching—inspired by the same principles that cost thousands of dollars and have year-and-a-half waitlists—through a voice AI that checks in with you every morning? In this episode of Just Now Possible, Teresa Torres talks

Lessons from 9 AI Product Teams: Emerging Themes from Just Now Possible

Audio Version ($) Stack Overflow built four versions of their AI-powered search, then killed it. Arize's team started building when "agent frameworks" didn't even exist. eSpark's former teachers are now writing eval code in Python. Over the past few months, I've

Dealing With Setbacks - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts In this heartfelt episode of All Things Product, Petra Wille and Teresa Torres talk about something we all experience but rarely discuss openly — setbacks. Teresa shares a deeply personal story about her long recovery from an injury and how it unexpectedly mirrors

Turning Vendor Chaos into Answers: How Xelix Built an AI Helpdesk

Listen to this episode on: Spotify | Apple Podcasts Accounts payable inboxes can see 1,000+ vendor emails a day. Xelix’s new Helpdesk turns that chaos into structured tickets, enriched with ERP data, and pre-drafted replies—complete with confidence scores. In this episode, Claire Smid (AI Engineer), Emilija Gransaull (Back-End

How to Use Claude Code Safely: A Non-Technical Guide to Managing Risk

Audio Version ($) I love that Claude Code allows me to build out my own personal operating system. I now have personal workflows for managing my to-do list, keeping up on academic research related to my work, hosting two podcasts, writing long-form weekly articles, designing courses, and much more. I used

Global Invoicing - All Things Product Podcast with Teresa Torres & Petra Wille

Listen to this episode on: Spotify | Apple Podcasts Ever launch a new product feature that seemed solid—until a small, overlooked detail broke everything? In this episode, Teresa Torres and Petra Wille share their real-world experiences wrangling global invoicing and taxes while running small, international businesses. What starts as a

When AI Becomes Your SRE: How Incident.io Is Automating Incident Response

Listen to this episode on: Spotify | Apple Podcasts When your site goes down, every second counts. For years, Incident.io has helped engineering teams coordinate through chaos—getting the right people in the room, keeping stakeholders informed, and restoring order fast. Now, they’re building something new: an AI SRE