Defining Outcomes

Do you know how much money you've made over your entire lifetime? Probably not. Or how many miles you've ran since the day you were born? Maybe. If you aren't a runner. I can only think of one person who might know the answers

Now that I've told you to measure what matters, let's talk about what that means. A good place to start is by asking, what does success look like? It varies with every product. Let's look at a few examples: An e-commerce site. When I

I met with a designer yesterday who shared with me that she wants to learn user experience design and asked for my advice. I asked her what she was reading and if she had joined any local groups. What had she found useful so far? She was reading Alan Cooper.

We've discussed why you should send product emails, how you can design emails to convert, and how you can ensure your emails get delivered. Today, we'll look at what you can expect from your product emails. Understanding Open Rates Open rate = the # of people who opened

I've spent a lot of January working with folks on goal-setting. Setting the right goal can be hard. Whether it's picking the right metric or determining the target, there are plenty of places where goal-setting can go wrong. The biggest mistake I see is, people set