Discovery Coaching

We work with cross-functional product teams (product manager, designers, engineers) virtually week over week for 12 weeks, teaching them how to adopt continuous discovery practices. That includes how to adopt a regular cadence of customer interviews, rapid prototyping, and product experiments, all in service of driving product outcomes.

We focus on two areas of skill development:

1. How to do small, actionable research activities well.
2. The critical thinking required to connect those research activities to product decisions that lead to product outcomes.

The core of the coaching curriculum is focused on helping teams make better product decisions, informed by customer interviews, rapid prototyping, and experimentation.

Your teams will learn how to:

• Use visual mapping tools (e.g.customer journey maps, opportunity solution trees, story mapping.) to externalize and examine their thinking.
• Effectively conduct customer interviews, assumption tests, and product experiments in a way that leads to valuable and reliable insights.
• Develop their critical thinking skills to better connect the dots between their research activities and their product decisions.
• Collaborate as a cross-functional team, sharing responsibility and accountability for desired product outcomes.

The goal is for the team to develop sustainable habits that they can use 52 weeks of the year with a focus on developing a continuous discovery mindset.

Here’s what past participants have said about working with me as a coach: 

“They were already a strong team, but I see a step level improvement in their confidence and their “we got this” attitude.”
– A product leader at CarMax on one of her teams who participated in coaching

“Following Teresa’s framework has freed us up to focus on the problem rather than to think what process we need to invent. Treating discovery like a daily practice has dramatically improved our team discipline and has improved the quality of our thinking.”
– A product manager at Simply Business

“Teresa’s feedback on our approach every step of the way was just amazing. She helped us think about our problem space from different angles and gave us ideas on how to expand our solutions or approach when we felt like we had reached dead ends.”
– A product manager at SEEK