Privacy Policy
Last updated August 30, 2025.
Welcome to Product Talk!
I strongly believe that service providers have a responsibility to collect, manage, and use data in a responsible way. Read on to learn about Product Talk’s data policies.
For Product Talk Blog Readers
If you read Product Talk on the web or via an RSS reader, know that I use both Google Analytics and Ghost.org to track usage data.
If you aren’t familiar with Google Analytics, all this means is that I know how many people visited each page, I get some navigational cues (e.g. a visitor visited this page and then this page), and I can see what terms people searched for. I don’t know who you are, what you individually read, or what you searched for. I only get anonymized numbers (e.g. 50 people visited this article, a person visited this page and then this page).
Ghost.org uses first-party, cookie-free analytics to understand how visitors and members interact with content on our website. When you’re logged in as a member, Ghost.org may record which posts you view to help improve your experience and better understand what content is most engaging. This data is never shared with third parties.
I use this data as feedback on how well my writing resonates with you. If an article gets a ton of pageviews, then I consider it helpful. That’s it.
For Product Talk Blog Subscribers
If you choose to subscribe to Product Talk via email, then I store your name (if you provide it) and your email address in Ghost.org. Ghost.org also keeps an activity record for you. This means that Ghost.org logs every time an email is sent to you, whether or not you opened it, and whether or not you clicked on it. I use this activity data to understand how well an email performed. I occasionally use this information to troubleshoot email deliverability problems. For example, if you email me and tell me you didn’t receive my last newsletter, the first thing I’m going to do is look up your Ghost.org profile and see if the email was sent to you.
Product Talk Webinar Registrants
I use Kit.com (formerly ConvertKit) to manage event reminders.
If you register for one of my webinars, you'll receive reminders for the upcoming webinar. After the webinar, you'll receive an email with a link to the recording, a reminder to watch the recording before it expires, and a final email asking if you are interested in becoming a free member.
I use Kit.com to send these emails. I store your name (if you provide it) and your email address and Kit.com tracks your email sends, opens, and clicks.
I also use tags in Kit.com to keep track of whether or not you attended the webinar, or watched the video. If you didn't attend the webinar or watch the video, we'll send you an invitation when the next webinar is announced. Of course, you will always have the option to unsubscribe from the webinar emails. I even provide granular unsubscribe links so that you can unsubscribe from emails about a specific event, but still stay on my main announcement list. My goal is to give you control of what you receive in your inbox. Kit.com tags help me do this.
I use Zoom to host my webinars. Zoom tracks your registration details, how long you participated in the webinar, any questions, comments, or poll responses you submitted during the webinar, and how engaged you were during the webinar. Zoom tracks engagement by measuring whether the Zoom app window is in focus while the webinar is playing. I use this information to gauge how successful the webinar was.
Product Talk Academy Course Students
Our course live sessions are conducted via Zoom Meetings. Zoom tracks names (as entered by the student when joining the meeting), when a student joins a meeting, and if they are engaged (if the meeting window is in focus). Zoom makes these details available via an attendee report after the fact. Throughout the meeting, students have the option of participating in the course chat. This chat is saved by Zoom and is also available for my team to download. We sometimes reference the chat history to make sure we are answering all students questions, but we don't keep these histories beyond the duration of the course.
We use LearnWorlds to deliver course content via the Product Talk Academy. When you enroll in one of our courses, we create a Product Talk Academy account using your full name and email address. LearnWorlds tracks your logins and your progress through the course content.
We use Slack for course announcements and to answer students questions about the course content. We send students a Slack invitation to the email addressed used when enrolling in the course. These Slack accounts are deactivated 3 months after the course start date (or when your course access ends). Slack keeps a record of deactivated accounts (an email address and any user entered name) indefinitely.
We use AirTable as our CRM. For course students, we store a first name, last name, email address, past known email addresses, enrollments (course and cohort start date), coupon usage, and any notes that we need to preserve to operate our business. Notes usually include things like requests to defer or transfer an enrollment. We are happy to share any details we have on file for a student with that student.
Product Talk Coaching Clients
If you are a coaching prospect or client, I may keep notes on our conversations in my contact management system.
Once you become a coaching client, I collect the names and roles of all team members and the name(s) of the team’s manager(s). Throughout the coaching engagement, I collect the following information:
- I keep notes on the progress of each team in Google Drive.
- I record the coaching sessions and recordings are stored in a private Dropbox folder.
- The team may share their work with me via Slack, email, or through a variety of tools such as Google Drive, Miro, Mural, etc. These tools are determined by the team and they choose what to share and when.
I keep the personal notes (1) and the Dropbox recordings (2) for up to 90 days after the end of my engagement with the company, unless otherwise specified by our service agreement. These files are confidential between me and the team being coached and will never be shared with anybody else (including other members of the client organization). If team members choose to share these files with other members of the organization, they are free to do so.
Coaching recordings are only used in two instances:
- A member of the team misses a session and wants to catch up by watching the recording.
- As a coach, I sometimes review sessions to improve my own coaching skills.
Any work that is shared by the team (3) will be confidential indefinitely. If the team requests that I delete specific data, I am happy to do so. However, I do not systematically remove emails or Slack messages from the team.
For Members of the Product Talk Slack Community:
All Slack messages are intended for the community benefit and will be available to anyone who joins the respective Slack community. For example, if you participate in a course Slack channel, your messages will be viewable by all students in that channel. If you participate in the Continuous Discovery Habits Slack community, your comments will be viewable by anyone who joins that community. Slack allows members to search all messages (past and present) in paid communities. I reserve the right to switch any Product Talk Slack community from paid to unpaid and visa versa. Please do not share anything in Slack that you do not wish to be viewable by future members of that Slack community.
On occasion, I may summarize a Slack conversation to share outside of the Slack community. If I do so, I will inform the community and let people opt out of their content being shared. I will never use a person's name, email address, or any other identifying information outside the Slack community without their permission. For example, I may write a blog post to be published on Product Talk that summarizes several of the tips or best practices shared in the Slack community.
For Everyone:
I will never sell your data to a third party. I believe you own your data and thus are the only person who should be able to decide who gets access to it.
I believe strongly in the “right to be forgotten” as outlined in the European Union’s GDPR. At any time, you may email me at support@producttalk.org and ask that all information about you be deleted. I will delete everything that I can barring any limitations of the tools that I use.
For coaching clients, I may not be able to delete your information if I am still engaging with your parent company (my client) and they want to keep the information. In this instance, the company owns the data, not the individual. However, I will do my best to satisfy both parties.
That’s it. If you have any questions or concerns, please feel free to email me at support@producttalk.org.
Cheers,
Teresa Torres
Product Discovery Coach
Product Talk