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Ask Teresa: What Should You Do With Insights That Don’t Come from Customer Interviews?

Ask Teresa: What Should You Do With Insights That Don’t Come from Customer Interviews?

Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. However, even when product trios commit to weekly interviews with customers, their companies may have

Product in Practice: Automating Customer Interview Recruiting at Zonar Systems

Product in Practice: Automating Customer Interview Recruiting at Zonar Systems

Not having enough time is one of the main reasons people say they can’t interview customers every week. And this is not just an empty excuse—most product people’s calendars are packed. So the idea of trying to carve out time to recruit and schedule interviews might feel

Ask Teresa: My Sales Team Won’t Let Me Talk To Customers. What Now?

Ask Teresa: My Sales Team Won’t Let Me Talk To Customers. What Now?

The product trio leads discovery. But this doesn’t mean that other teams aren’t involved. Being thoughtful about product discovery means staying on good terms with others throughout your company. You might need to get buy-in or support from leadership, you may need to collaborate with user research or

Tools of the Trade: A Look at Pendo’s Discovery Tech Stack

Tools of the Trade: A Look at Pendo’s Discovery Tech Stack

The beauty of continuous discovery is that there’s no single right way to do it. This is why Teresa often talks about guiding principles and core concepts, but encourages everyone to find what works best for them. For example, while Teresa recommends creating a product trio that includes a

How Continuous Discovery Works (and Doesn’t) in Early-Stage Startups

How Continuous Discovery Works (and Doesn’t) in Early-Stage Startups

“I get that the continuous discovery habits framework works well for mature products, but does it work for early-stage startups?” This question always surprises me. I spent all of my full-time employee experience at early-stage startups (many of them pre-product) and I relied on these same habits to figure out

Ask Teresa: What Are the Best Customer Interview Questions?

Ask Teresa: What Are the Best Customer Interview Questions?

We recently launched the Ask Teresa series on Product Talk, where I tackle common questions and challenges that I hear from people as they begin to adopt continuous discovery. Find all the posts in this series here. If you’re serious about continuous discovery, one of the most important steps

Discovering Solutions: Quickly Determine Which Ideas Will Work (And Which Won’t)

Discovering Solutions: Quickly Determine Which Ideas Will Work (And Which Won’t)

Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. It’s a simple visual that packs a lot of power. At the top, we start with a clear outcome. This sets the scope for our discovery. From