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Product Managers Don't Own the Problem (And Designers Don't Own the Solution)

Product Managers Don't Own the Problem (And Designers Don't Own the Solution)

Imagine a product team discussing new commenting functionality on their company blog. “We should let people comment anonymously.” “That will only attract trolls. We should require real names.” “We should require unique names, but allow pseudonyms.” You won’t find a shortage of debate on this topic across the Internet.

Take a Team Approach to Product Delivery

Jim, like many product mangers, spends most of his day with his engineering team. He clarifies requirements, triages bugs, and seeks out hidden dependencies. Sally, on the other hand, spends most of her time with customers. She's understanding their context, uncovering pain points, and identifying opportunities to delight.

Your Title Doesn't Matter

If you’ve been reading Product Talk for long, you’ve probably noticed that I sometimes blur the lines between product management and user experience design. I started out as an interaction designer back in 1999. Back then we were arguing about the differences between interaction design, user interface design,

Fix Delivery to Make Time for Discovery

“How do we know if we are building the right things?” “We are building feature after feature but to what end?” “How do we know what customers really want or need?" Have you heard these sentiments before? I am hearing them more and more. Underlying each quote is a

Why You Can (And Should) Experiment When Building Enterprise Products

Why You Can (And Should) Experiment When Building Enterprise Products

Every time I speak about hypothesis testing, I get a series of questions about how to run experiments from people working on enterprise products. The assumption behind these questions is that hypothesis testing only works with consumer Internet products. And the assumption behind that belief is that the only way

Run Experiments Before You Write Code

The Lean Startup has a flaw. It’s a simple one. It advocates the feedback loop: Build -> Measure -> Learn. I agree wholeheartedly with this loop. The flaw is in where you should start. I prefer: Learn -> Build -> Measure It’s a subtle

My Favorite Books Read in 2014

I’ve read 60 books (so far) this year. These were my favorites. If you like these reviews, I’ll be launching a blog after the new year about the books that I’m reading. I’ll share details in an upcoming newsletter. If you don’t get my newsletter,