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Be Truthful, Be Concise, Be Relevant, Be Clear

Whether it's dashing off a quick email or laboring over user stories, how you communicate can have a big impact on the outcomes you drive. Writing well is a critical product skill that you should deliberately practice. As an undergraduate, I learned about Paul Grice's maxims

What do you want to see on Product Talk in 2013?

Thank you so much for reading Product Talk. I'm committed to making it even better in 2013, and need your help. I'd love it if you could take 3 minutes to fill out a quick 5 question survey about what you would like to see on

Looking Back On The First Year of Product Talk

I started Product Talk in November 2011. It's been a great first year of blogging. I've learned a lot. Some posts that I thought would be hits didn't gain traction and others that I thought would be sleepers really took off. More importantly, I

Ignore the Competition, Talk to Your Customers Instead

I love this post, Do You Care More About the Customers or the Competition?, by David Meerman Scott on Web Ink Now. Take a minute. Go read it. Everywhere I've worked, people on my team have been obsessed with the competition. Every day they read about who is

The High Cost of Interruptions

In this post, I argued that you should ignore bugs. It was easily the most controversial blog post I've written. If you haven't read it, go ahead, read it. I'll wait. It was fun. Naturally, some people disagreed. If you read the comments, you&

Why Ignoring Bugs Will Make Your Product Better

Do you have a bug management system with thousands of bugs? Do you have meetings to review high priority bugs? Do you argue over how to use priority and severity? Why? Bug management is a waste of time. Bugs fall into three categories: Bugs that need to interrupt work. These

Reward Ideas With Good Feedback

On Tuesday, we looked at how to get the entire company involved in idea generation. One of the key steps we highlighted was to give feedback on every idea. Giving good feedback is an art form in and of itself. When you open idea generation up to your whole company,