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Organizational Change

Adopting a Continuous Discovery Mindset Across the Organization

Adopting a Continuous Discovery Mindset Across the Organization

I teach two courses at Northwestern University. I want to share a little bit more about the work that I am doing there as I think it’s relevant for people working at companies who are starting to adopt continuous discovery practices (in other words, many of you). The first

6 Guiding Principles for Effective Product Discovery

6 Guiding Principles for Effective Product Discovery

I’m co-teaching a design course at Northwestern with my friend Jeff Merrell. We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. Our

The Evolution of Modern Product Discovery

The Evolution of Modern Product Discovery

Product management is evolving quickly. The days of gathering requirements from business stakeholders and documenting them in long product requirements documents are vanishing. We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our

The 4 Most Common Barriers to Outcome-Based Product Management (And How You Can Overcome Them)

The 4 Most Common Barriers to Outcome-Based Product Management (And How You Can Overcome Them)

If you read my last post on outcome-based product management and thought how do I get there, you aren’t alone. I received dozens of emails, tweets, and comments from product leaders just like you asking this very question. In an ideal world, every product manager would start at the

What We Can Learn From Facebook About Managing Change

Does this sound familiar? You spend weeks researching a problem. Your team whiteboards multiple solutions. You user test each one. You build the best one. And despite great feedback from your users along the way, when you finally release, all you get are complaints. Change Is Hard The reality is,