Business Fundamentals

You'll have access to all of the course content for 3 months starting from your course purchase date. Your enrollment also includes the Slack community, monthly community calls, and office hours for those 3 months. Want more time, or access to every Product Talk Academy course you've purchased? The CDH Membership program extends your access and adds several other benefits.

We limit access for two reasons. We know that many people buy self-paced courses, procrastinate, and never complete them. We limit your access to motivate you to complete the course in a reasonable timeframe. And your course access includes our community, monthly community calls, and monthly office hour sessions with our instructors. We can't offer those benefits indefinitely.

No. A course purchase is tied to a specific student. You cannot transfer your enrollment to another student.

The only way to extend your course access is through the CDH Membership program. It extends your access to any Product Talk Academy course you have previously purchased and includes several other benefits.

We do grant deferrals in some situations. If you have budget to spend before the fiscal year ends but a busy quarter coming up, we can defer the start of your term. If something unexpected happens and you won't be able to complete the course during your remaining term, we can pause your term. We only defer or pause the remaining portion of your term, so let us know as soon as possible. When deferring or pausing, you must complete your 3-month term within 12 months of your purchase date. To request a deferral or a pause, or to resume your term, email support@producttalk.org. We typically respond within 2 business days.

Yes. We do not issue certificates for consuming the course content. Instead, the course includes assessment activities, and we issue certificates to students who complete each one and show proficiency. Certificates must be generated while your term is still valid. If your term has expired, you can extend it by joining the CDH Membership program.

We want you to be satisfied with your purchase. Because students get access to the full course immediately, we handle refund requests case by case. Send requests to support@producttalk.org with as much detail as possible about why you are requesting a refund; we typically respond within 2 business days. Requests are usually not granted when you didn't make time to engage with the course before your term ended, when you had different expectations than what this page describes, or when a tactic from the course didn't work right away in your organization. Every tactic needs to be adapted to your context, and we support that experimentation through office hours and the Slack community. Refunds are issued to the original form of payment.

We use high-contrast fonts and reasonable font sizes, include alt text on all images, and provide closed captions on every video. We do not currently offer audio versions of our text content, but we hope to add this soon. If you have a specific need that is not addressed here, email support@producttalk.org. We'd love to accommodate additional needs if we can.