Back in March, I shared a case study about one of the product teams I worked with at Snagajob (now Snag). I’m excited to share another one with you today. This case study is about a team at CarMax that I just finished working with. You’ll see that they already had good discovery skills before […]
What a Good Continuous Discovery Team Looks Like [Case Study]
One of my favorite parts of Mind the Product London this past fall was meeting a product manager and a designer who I had coached in the prior year. We met for afternoon tea and to my surprise they gushed about our time working together. They had so much they wanted to share about how […]
How Compare and Contrast Decisions Lead to Better Product Outcomes
This past week I was in London speaking at Mind the Product. As usual, the Mind the Product team hosted a phenomenal event. You can watch the video here: Full Transcript This transcript is the script of the talk as it was written. It is not word-for-word the talk as given. Hi everyone. I’m excited […]
3 Best Practices for Adopting Continuous Product Discovery
A quick note before we start: If you are interested in investing in your customer interview skills, please check out this short, practice-based course. It’s easy to think you already do continuous product discovery. Most of the teams that I work with come into coaching thinking that they don’t need help. They’ve read the industry […]
